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KMID : 1023720120580010189
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Journal of Welfare for the Aged
2012 Volume.58 No. 1 p.189 ~ p.208
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The effects of Service Orientation on Turnover Intention of Employees in Nursing Care Institution - Mediated by Job Satisfaction and Service Commitment -
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Lee Jin-Sung
Kim Yong-Soo
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Abstract
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The purpose of this study was to analyze the effect of service orientation on turnover intention with making job satisfaction, service orientation as parameters targeting 211 employees in Nursing Care Institution in Chungcheongbuk-do, Korea. The data collected was conducted by correlation analysis, multiple regression analysis, path analysis. First, as a result of correlation analysis, turnover intention and service orientation(r=-.231), job satisfaction(r=-.616), service commitment(r=-.482) were verified with the negative(-) relationship. Second, as a result of multiple regression analysis, job satisfaction(β=-.509) and service commitment(β=-.334) had a negative influence on turnover intention. Third, as a result of path analysis, service orientation was a fully mediated effect to turnover intention, the indirect effect mediated as job satisfaction(service orientation→job satisfaction→ turnover intention) was -.18, the indirect effect mediated as service commitment(service orientation→service commitment→turnover intention) was -.10, the indirect effect mediated as job satisfaction, service commitment(service orientation→job satisfaction→service commitment→turnover intention) was -.02. Therefore, Service orientation, job satisfaction and service commitment should be improved to alleviate turnover intention of employees in Nursing Care Institution.
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KEYWORD
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Employees in Nursing Care Institution, Service Orientation, Job Satisfaction, Service Commitment, Turnover Intention
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